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Important Message: Our website is undergoing some maintenance. Sorry for incovenience. (Work in progress)
This Privacy Policy explains what information Venyss Sdn. Bhd. ("VENYSS", "we", "our" or "us") collects, why we collect this information, and how we use the information we collect as well as your rights and choices regarding such information. Our Privacy Policy applies to our collection of your information in our stores, on our website, our collection of your information via any channel that you may interact with us, including but not limited to, postal mail, email, phone, live chat, SMS/MMS/text, social media platforms and your use of any online service location that posts a link to this Privacy Policy and all features, content, and other services that we own, control, or make available via any channel (collectively, the "Service").
VENYSS encourages you to periodically review this Privacy Policy to learn about our privacy practices.
SPECIFIC PROVISIONS FOR RESIDENTS OF MALAYSIA If you are a Malaysia resident, Malaysia law may provide you with additional rights regarding our use of your personal data.
If you have questions or concerns about our privacy policy, please contact VENYSS as set forth in the section entitled "Contact Us" below.
We collect information you provide directly via the Service, including but not limited to when you register an account, update your profile, access our content, make a purchase, participate in a sweepstakes, contest, survey, or other promotion ("Promotion"), contact customer support, or apply for a job. We may use Service Providers (defined below) to collect this information.
The information we collect includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. The following is a list of the categories of information we collect and have collected in the last 12 months:
You may choose to voluntarily submit other information to us through the Service that we do not request, and, in such instances, you are solely responsible for such information.
VENYSS collects data through the use of cookies, web logs, web beacons, pixels and other tracking technologies (now and hereafter developed) ("Tracking Technologies").
The cookies we use fall into three categories: - Required Cookies: These cookies are required to enable core platform functionality and are therefore always enabled. This includes remembering your selected country and language, tracking your movement on and usage of our services for statistical purposes, storing whether you are logged in or not and storing your shopping bag and wish list items. We won’t ask for your consent to place those cookies because we have a legitimate purpose for setting them, but you can find a list of the cookies in our third party cookie list (linked below). - Analytic Cookies: These cookies are optional and allow us to track and analyze your experience on the Services, to optimize your shopping experience, to invite you to provide feedback, and to allow you to interact with product reviews. - Social media and Advertising Cookies: These cookies are used by advertising companies to serve ads that are relevant to your interests and to personalize marketing both within and beyond our Services including social media. Those partners (e.g. Facebook and Google) may combine that information with other information they have collected from you. These partners collect data directly from your web browser and the processing is subject to their own privacy policies.
VENYSS obtains information about you from other sources. To the extent we combine the information you provide to VENYSS through the Service with information we have obtained from other sources, we will treat the combined information in accordance with the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. The following are the categories of other sources we collect information from:
We collect and use information about you for the business and commercial purposes described in this Privacy Policy. Our business purposes for collecting and using information, include to:
We share your information in accordance with the practices described in this Privacy Policy. The types of entities to whom we disclose and have disclosed information within the last 12 months include the following:
VENYSS does not knowingly collect personal information from children under the age of thirteen (13) – in the sixteen (16). In the event that VENYSS ever does so, we will strictly comply with the Children's Online Privacy Protection Act or other legislation. If you are a parent or guardian and believe VENYSS has collected such information in a manner not permitted by relevant legislation, please contact us as set forth in the section entitled "Contact Us" below, and we will remove such data to the extent required by relevant legislation. In addition, we do not sell the personal information of minors under 16 years old who are Malaysia residents.
Our Service provides links to websites, locations, platforms, and services operated and owned by other parties which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites and services. There may be Tracking Technologies on unaffiliated websites and services used to independently collect information about you and may solicit information from you. The information collected and stored by other parties, whether through our Service, or their services or Social Features (defined below), remains subject to their own policies and practices, including what information they share with us, your rights and choices on their services and devices, and whether they store information in the Malaysia or elsewhere. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.
You may access, update, or remove certain account information that you have voluntarily submitted to us through the Service. If you would like to update or revise information in your account, you may do so through your account or by contacting us as set forth in the section entitled "Contact Us" below. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Malaysia residents and data subjects in MALAYSIA have additional rights as set forth in the sections entitled "Additional Disclosures for Malaysia Residents" in below.
To opt-out of receiving e-mail promotions from VENYSS, please follow the unsubscribe instructions in our promotional e-mail correspondence or contact us as set forth in the section entitled "Contact Us" below. Please note that opting out of promotional communication received from VENYSS does not affect our non-promotional communications with you, service messages, orders placed with VENYSS, or our ongoing business relations.
We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect your information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Despite the measures we take, transmission via the Internet is not completely secure and we cannot guarantee the security of your information.
VENYSS is based in the Malaysia and the information we collect is governed by Malaysia law. Your information will be stored and processed in the Malaysia or any other country in which VENYSS or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country. Data protection laws in the Malaysia and other jurisdictions may be different from those of your country of residence. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the Malaysia and other jurisdictions as set forth in this Privacy Policy.
This is our entire and exclusive Privacy Policy and it supersedes any earlier version. We may occasionally update this Privacy Policy to reflect changes in our practices and services, and we reserve the right to do so at any time. When a revision is made, we will revise the "Effective Date" on this page and any changes will be effective immediately upon posting of the revised Privacy Policy. VENYSS encourages you to periodically review this Privacy Policy to learn how we are protecting your information. Your continued use of our Service indicates your consent to the Privacy Policy then posted. If any changes are material, we may provide you additional notice to your e-mail address.
If you have questions about this privacy policy, or the information practices, please contact us as follows:
By email: support@venyss.my
By mail: VENYSS Sdn. Bhd., attn: Legal / Privacy, Lot 7B, Level 1, KBCC, Jalan Hamzah, 15050 Kota Bharu, Kelantan.
If you have a disability and would like to access this Privacy Policy in an alternative format, please email us at support@venyss.my.
These additional disclosures for Malaysia residents apply only to individuals who reside in Malaysia. The Malaysia Consumer Privacy Act provides additional rights to know, delete and opt out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.
In the past 12 months, we have collected the following categories of personal information enumerated:
For more information on information we collect, including the sources we receive information from, review the "Information We Collect" section. We collect and use these categories of personal information for the business purposes described in the "Use of Information" section, including to provide and manage our Service.
We use and partner with different types of entities to assist with our daily operations and manage our Service. Please review the "Sharing of Information" section for more detail about the parties we have shared information with.
VENYSS does not sell your personal information.
If you are a Malaysia resident, you have the rights to delete the personal information we have collected from you and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
To exercise any of these rights, please email a customer service representative at support@venyss.my. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.
You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent's permission to do so and verify your identity directly.
You have the right not to receive discriminatory treatment by us for the exercise of any of your rights.
If you are a customer in Malaysia, in addition to the rights set forth above, you have the right to request information from VENYSS regarding the manner in which VENYSS shares certain categories of personal information as defined by Malaysia's "Shine the Light" with third parties and/or affiliates for their own direct marketing purposes. To receive this information, send us a request at the address set forth in the section entitled "Contact Us" above. Requests must include "Malaysia Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that VENYSS may provide this information in a standardized format that is not specific to you and is not required to respond to requests made by means other than through the provided e-mail address or mail address.
Any Malaysia residents under the age of eighteen (18) who have registered to use the Service and posted content or information on the Service, can request that such information be removed from the Service by sending an e-mail to the e-mail address set forth in the section entitled "Contact Us" below. Requests must state that the user personally posted such content or information and detail where the content or information is posted. We will make reasonable good faith efforts to remove the post from prospective public view.
VENYSS does not sell your personal information.
VENYSS, located at the address in the section entitled "Contact Us" above, is the controller with respect to information you provide through the Service.
We use personal data collected through our Services only when we have a valid reason and the legal grounds to do so. We determine the legal grounds based on the purposes for which we have collected your personal data.
The legal ground may be one of the following:
Consent, GDPR art. 6 (1) (a): For example, where you have provided your consent to receive marketing emails from us. You can withdraw your consent at any time. In the case of marketing e-mails you can withdraw your consent by clicking on the “unsubscribe” link at the bottom of the email or by contacting us.
Performance of a contract with you (or in order to take steps prior to entering into a contract with you) GDPR art. 6 (1) (b): For example, where you have purchased products or services from us and we need to use your contact details and payment data in order to process your order and deliver your product or services.
Compliance with law GDPR art. 6 (1) (c): In some cases, we may have a legal obligation to use or keep your personal data. For example, where we need to keep payment information as tax documentation or when handling VAT issues.
Our legitimate interests GDPR 6 (1) (f): Where it is necessary for us to understand our customer, promote our product and operate our Services efficiently for the creation, publication and distribution of product and marketing content both online and offline, globally. Examples of when we rely on our legitimate interests to use your personal data include: - when we analyse what content has been viewed on our Services, so that we can understand how they are used and improve our content. - to carry out marketing analyses to better understand your interests and preferences so that we can make our marketing more relevant to your interests and preferences. This includes when we promote our own products and services. For example, we look at what you have viewed on our Services and what products and services you have bought (including what you have looked at and what products or services you have bought on Services, for example VENYSS Jobs). - to show you personalised advertising by identifying your interests and to create “segments” of particular types of audiences so that we may show you advertisements that may be more relevant to your interests and the ‘’segments’’ you may be in. These ‘’segments’’ are also used to inform the building of custom audiences so that we can identify our audience across third party websites, such as social media platforms like Facebook. - for internal administrative purposes related to when you use our Services - such as our accounting and records - and to make you aware of any changes to our Services. - to collect and log IP addresses to improve the Services and monitor Service usage. - to personalise our Services (for example, so you can sign in) by remembering your settings, and recognising you when you sign in on different devices. - enabling you to share our content with others using social media or email. - when responding to your queries and to resolve complaints. - for security and fraud prevention, and to ensure that our Services are safe and secure and used in line with our terms of use.
Where we rely on cookies to collect any personal data please see our Section on Cookies policy for more information and how to manage your cookie choices.
Whenever we transfer your personal data out of the MALAYSIA, we ensure similar protection and put in place at least one of these safeguards: - We will only transfer your personal data to countries that have been found by the MALAYSIA Commission to provide an adequate level of protection for personal data. - We may also use specific approved contracts that use Standard Contractual Clauses for the protection of personal data where appropriate, with our service providers that are based in countries outside the MALAYSIA. These contracts give your personal data the same protection it has in the MALAYSIA.
If you are a data subject in the MALAYSIA, you have the following rights: - You are entitled to request access to, rectification or erasure of your personal data. - You are also entitled to oppose the processing of your personal data and to request restriction of the processing of your personal data. - You have in particular an unconditional right to oppose the processing of your personal data for direct marketing purposes. - If the processing of your personal data is based on your consent, you are entitled to revoke such consent at any time. Revocation of your consent will not affect the lawfulness of the processing carried out prior to your revocation of consent. - You are entitled to receive personal data which you have provided to us in a structured, commonly used and machine-readable format (data portability). - You can always lodge a complaint with an MALAYSIA data protection authority.
Your rights may be subject to conditions or restrictions. Accordingly, there is no certainty that you will be entitled to for example data portability in the specific situation; it will depend on the circumstances of the processing.
To exercise any of these rights, contact us as set forth in the section entitled "Contact Us" above and specify which right you intend to exercise.
We will respond to your request within 30 days and we may require additional information from you to allow us to confirm your identity.
Privacy Policy Effective Date: February 1, 2021